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British tourists up in arms over Christmas holiday let-down in Oman

That's pretty much how London's Daily Telegraph has described the directive of the Diwan of the Royal Court to the management of the Bar al-Jissah resort, that it should be made available to the Gulf Cooperation Council (GCC) heads of state and their delegations for the whole of Christmas week.

Not just one, but two articles on this dreadful denial of rights (I'm being wry/facetious) to the affluent tourists who had booked their holiday in Oman's winter sunshine for this period. Sultan ruins Christmas in Oman, and Oman holiday plans wrecked by Sultan.

I wrote about this a few days ago, explaining the probable rationale behind the move.

It's a pity that the newspaper didn't actually even attempt to work out the realpolitik behind Oman's decision. The GCC summit is traditionally held in the last quarter of the year. As Blue Chi pointed out in his comment on the Telegraph's article, it's a big deal in the Gulf region.

Oman should have hosted the summit last year (2007), but the venue was changed to Qatar because the Al Bustan Palace Hotel, built originally to accommodate the first time Oman had hosted the summit in 1985, was seriously damaged during Cyclone Gonu in June 2007. I don't know if it did re-open, but it's been closed again for major refurbishment, probably in preparation for this year's summit. Has project management goofed? Were specifications for the refurbishment changed, which delayed the opening time?

Whatever the story, Oman HAD to host this year's summit. The Bar al-Jissah resort was the next most suitable venue. It has its own road. I assume it can be reasonably secured. It is, I understand, luxurious. It can accommodate lots of people.

And perhaps it would be appropriate to remind outraged British tourists that the GCC countries are Moslem. Not only that, but King Abdullah of Saudi Arabia, the most prominent member of the AGCC, is Custodian of the Two Holy Mosques. In the strict interpretation of Islam, there is no such thing as Christmas.

The major Moslem holiday, Eid al-Adha, and the preceding Hajj, the pilgrimage to Mecca, which is one of the pillars of Islam, falls in the period from late November right through to the third week of December. There is more religiosity in the Gulf than there is in Britain, where Christmas is more of a commercial, rather than a religious, festival.

The summit could not take place until the Eid was over. Although one wonders if there is a hint of malice in the GCC leaders collectively deciding to time the event for that particular week, as if to punish Oman for its unpreparedness.

Western tourists can complain all they like about their losses, but they aren't currently the bigger picture as seen from the point of view of Gulf leaders. Frankly, I find the Telegraph's reaction embarrassingly parochial, even if it is true that tourists would be dissuaded from booking holidays in Oman for the Christmas period in the future. Oman only hosts the GCC summit every six years, so they should be safe for a while.

By the way, a statement by an unnamed official at Oman's Ministry of Foreign Affairs said that, "the GCC summit will not host any party from outside the AGCC member states," that is, no-one will be coming from Iran.

11:20:28 on 10/25/08 by Sue Hutton - Category: Tourism - Permalink

Comments

muscati wrote:

I beg to differ. Oman was scheduled to host the conference and they decided very late in the preparation schedule back in 2006 that they want to makeover the Bustan Palace Hotel. They kept making changes in the hotel's renovations and it became obvious it won't be ready for December 2007 so they used Gonu as an excuse to push it back a year. Oman chose Nov 24-27 as the conference date even though traditionally the conference usually takes place at the end of Dec. It appears that Oman suddenly asked the other GCC countries to push back the date by a month with no explanation given. Maybe last minute touch ups as the Bustan? Strangely Oman has asked asked the Barr Al Jissah resort to cancel all its bookings implying that the conference might take place there. But all signs point to the Bustan still being the place. Afterall, that's where all the royal suites are located. So do they really need all three hotels in Barr al Jissah plus the Intercont just for hosting delegations? And, why block a whole week when the conference only lasts two or three days??

Very badly managed. This could have easily been avoided. The Diwan needs a better PR and crises management dept.

10/25/08 12:48:21

newsbriefs wrote:

Hi Muscati

As I said in my post, there was a possibility of changes of specifications in the refurbishment of the Al Bustan hotel, and Oman was unprepared.

I've just been back to read the Daily Telegraph article AND it isn't JUST Barr al-Jissah, it's all the five-star hotels in Muscat that have been directed to close. That means the Al Bustan itself, the Muscat Intercontinental and the Grand Hyatt as well as Barr al-Jissah. Have the GCC delegations grown so very significantly that the Al Bustan is inadequate to house them all?

I rang a friend in Oman who confirmed this.

The only five-star hotel in Muscat which will be open at Christmas is The Chedi.

Try asking some of the high status people in the other Gulf countries whether any pressure was put on Oman.

10/25/08 13:00:27

Ralph wrote:

I can confirm that Grand Hyatt and Intercon and Crown Plaza are also involved.
I work for a travel agent and some of our guests will be affected too, although only a few.

Sucks to be in hospitality in muscat right now I guess, I can totally imagine what it must feel like right now calling all the guests who had already booked.

10/26/08 05:13:42

Passing Show wrote:

I am involved in one aspect of making Oman and in particular Muscat, more available to visiting tourists and would-be residents. Whilst maintaining Oman's cultural heritage is of utmost importance, nonetheless it is important to make incomers feel welcome and included. Whilst the sudden, late and enforced cancellation of hotel bookings due to a governmental order may seem of small importance to people in Oman, (after all it's only foreign outsiders, yes ?) to these prospective visitors involved it is a complete turn-off, has destroyed their plans and has cost them money in cancelled flights and re-bookings elsewhere. Don't think for a moment that these people will EVER think of coming to Oman ever again. They will remember. Further bad publicity spreads and the legal cases which are likely will be trumpeted in the Western press.

This WILL hurt Oman's tourism and don't think for a minute that it doesn't matter. Oman's tourist industry is a fragile thing and has to be worked hard at. Tourists need to be encouraged and made welcome, not pushed about and treated like a second-class commodity. There are plenty other places tourists in the World can go if they find Oman unwelcoming. Remember the oil won't last forever, then what does Oman have to fall back on ?

By the way, actually how many GCC summit delegates are there and how many more hangers-on are attached to each delegate ? Nice job for some !

10/27/08 04:46:16

Fligs wrote:

Sue, everything you say about the right of the country to host the conference etc is perfectly correct.

HOWEVER there is a lot more to this than you have reported.

Firstly, the summit was originally widely believed to have been scheduled for late Nov - that was the expected date for all of this year as far as I was aware. However, it became increasingly obvious that the Al Bustan Hotel was NOT going to be ready in time.

Then suddenly, the date has changed at the last minute. How on earth is a hotel supposed to operate when a bombshell like that is dropped? I dread to think what sort of crisis meetings are going on at the big hotels - canceling the numerous seasonal festivities that have been organised, with all the food and entertainment etc that has already been committed to, let alone the hundreds of guests who need to be informed (many of whom are local, I might add). And dont suggest rebooking at the Chedi - its always full. This conference is a HUGE do for Oman - taking out the top 6 hotels leaves very little else on offer in the capital area. It's not as though you can just book somewhere else.

Secondly, Oman is very proud of its countryside and is trying very hard to promote itself on the world travel market. Every week there is an article in the Oman Daily Observer about how the country is being reported as a wonderful tourist destination in the foreign press. For example, yesterday's ODO had a reprint of an article from a Belgium magazine entitled 'Outdoor in Oman' which took up nearly the entire back page. Promoting tourism is taken seriously by the ministry of tourism.

So, my point is this: Oman is perfectly entitled to have the GCC summit when it wants, but it needs to consider the implications on its tourism industry, which it has always tried very hard to promote, if it then reneges on its obligations as a result. Having given an implication that the conference was going to be on one date and then change it to another, is no way to help the tourist industry promote its business and gives Oman the reputation of being unreliable to deal with. This will be a scare story at travel agents for years to come.

10/29/08 05:19:36

newsbriefs wrote:

Oh I agree Fligs. See also the post and comments at Blue Chi's blog: http://www.blue-chi.com/200...

10/29/08 09:51:08

oneofthemanyandreas wrote:

and to bring things right back to a more practical point, which still affects a lot of preparations for projects, meetings etc: Who knows some facts about the rumour that there will be an additional holiday in Oman for the GCC summit?

12/14/08 09:26:00

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